Contact Information

Thank you for shopping with Raffat Publishers. If you have any questions about your order, digital downloads, paperback books, or need assistance with your purchase, we’re here to help.

Customer Support

Email: support@kjraffat.com

We aim to respond to all inquiries within 2–3 business days.

How We Can Help

You can contact us regarding:

• Questions about Standard Ebook orders delivered through BookFunnel.
• Assistance with Personally Signed Digital Editions delivered by email.
• Paperback orders and shipping within Pakistan.
• Missing or non-working BookFunnel download links.
• Delayed delivery of Personally Signed Digital Editions.
• Damaged or incorrect paperback orders.
• Duplicate purchases.
• Questions about printables, bonus scenes, and other digital products.
• General store or order-related inquiries.

Support Hours

Monday – Friday

9:00 AM – 5:00 PM (Pakistan Standard Time)

Support is limited on weekends and public holidays.

Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your order number.
• The email address used during checkout.
• A brief description of the issue.
• For damaged paperback orders, photographs of the book and its packaging.

Delivery Information

Standard Ebooks

Delivered securely through BookFunnel within minutes of successful payment.

Personally Signed Digital Editions

Prepared individually by Raffat Publishers and delivered directly via email.

Please allow up to 7 business days for delivery.

Paperback Books

Currently shipped within Pakistan only.

Processing time: 2–5 business days

Estimated delivery: 3–7 business days after dispatch.

International Customers

Our Standard Ebooks, Personally Signed Digital Editions, and other digital products are available to customers worldwide.

At this time, paperback books are available for delivery within Pakistan only.

If you experience any issues accessing your digital purchase, please contact us and we will be happy to assist.